Refund Policy

If the product did not work and we could not fix it, you get your money back. Write to support@urhiredai.com and tell us what happened.

Every plan starts from a free tier that includes all three interview surfaces. We strongly recommend running a full practice session on the free plan — including a test of undetectable mode in your own meeting app — before upgrading.

• A technical fault prevented you from using the service and support could not resolve it
• You were charged in error or charged twice
• You cancelled before renewal but a renewal charge was taken anyway

Eligibility window and usage thresholds to be confirmed prior to publication.

• You used a substantial portion of the plan's included usage
• The outcome of an interview was not what you hoped for
• Your device does not meet the stated system requirements

Email support@urhiredai.com from your account address with the approximate charge date and a short description. Approved refunds return to the original payment method and typically settle within 5–10 business days.

Cancel any time from Settings → Plan in the desktop app. Cancelling stops future renewals; it does not automatically refund the current period.